Contact support
What to include for a fast fix, plus the right channels for support, billing and refunds.
2 min read
Troubleshooting
When the help center does not cover it, you can always reach a human. Sending the details below lets us find the cause and reply much faster.
Hesitant to write in because it feels too basic or too small? No need — ask us anything. Just the three details below are plenty to get started.
What to include
Include a link to the project where the problem happened.
Just copy the project URL from your address bar and paste it in.
Tell us what you did — which tab and which action (e.g. exporting pptx with ⌘K).
Describe what happened — what you expected versus what you got, plus any error message or screenshot.
Project link
What you did
What happened
Send email
These three details get you the fastest answer.
Where to reach us
General questions, bugs and feature requests: email [email protected].
Billing and refunds: payments are handled by Paddle, so use Paddle Buyer Support (paddle.net) for receipts and refunds.
Policies: see the contact page for support details and the refund policy for refund terms.
Payment questions sent to general support just get routed back to Paddle, so for receipts and refunds it is faster to start at Paddle Buyer Support (paddle.net).
Still need help?
Reach our team and we’ll help you out.