Refund & Cancellation Policy
Effective date: 2026-06-27
Paid web plans for nidavellir are processed by our Merchant of Record, Paddle.com Market Limited (Paddle.com).
1. Overview
You may request a refund within 14 days of purchase by contacting [email protected] or Paddle Buyer Support (https://paddle.net). Refunds may be limited or denied in cases of fraud, refund abuse, violation of our Terms, excessive usage, or fully delivered custom/one-time digital deliverables. Subscriptions may be cancelled at any time; after cancellation you retain access until the end of your current billing period and are not charged for the next cycle. Where mandatory consumer-protection laws provide additional refund or withdrawal rights, those rights apply.
2. How Refunds Are Handled
- • How to request: email [email protected] with your account email and order details, or use the link on your Paddle receipt (https://paddle.net).
- • Who processes it: payments and refunds are handled by our Merchant of Record, Paddle.com Market Limited (Paddle).
- • Timing: approved refunds are returned to the original payment method within 5–10 business days (banks/card issuers may add time).
3. Refund Eligibility by Case
- • First payment of a new subscription: full refund if requested within 14 days and largely unused.
- • Renewals: generally non-refundable after the renewal date, but we review requests made shortly after an unused renewal.
- • Annual plans: refundable within the window above; afterwards refunds for the remaining term may be limited.
- • Free trials: if charged because you did not cancel before the trial ended, we review requests made promptly while unused.
- • Promotions/coupons: refunded based on the amount actually paid; promo terms may limit refunds.
- • Credit/usage-based items: consumed credits/usage are non-refundable; unused portions may be reviewed.
- • Suspension/violations: refunds may be limited where an account is suspended/terminated for breach of the Terms.
- • Service faults attributable to us: refunded as required by law.
4. How to Cancel
You can cancel anytime from your account billing portal, the management link on your Paddle receipt (https://paddle.net), or by emailing [email protected]. Cancellation stops auto-renewal.
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